Privacy Policy

Protection of Customer Information

We understand the importance of privacy to our customers and visitors to our Web site. For many years, our policy has been to treat what we learn about our customers as confidential. For example, we will not give or sell confidential or personal information about our customer to any third party not affiliated with their transaction, except as required by law or as necessary to provide services to the customer.

We collect and store information about every package we handle so that we can efficiently provide the package delivery services demanded by our customers. We use information about our customers, their packages, and their shipping activity to provide or enhance the services we make available to our customers, to enhance our ability to communicate with our customers about additional services they may find of value, to satisfy our legitimate business interests (including performing trend analysis and market studies), to set prices, establish credit, fulfill a Contract of Carriage or Service Agreement, accomplish the billing function, and to comply with government regulations. Although government regulations vary in the many countries in which we operate, they frequently include the reporting of information to transportation safety, customs, and other regulatory agencies.

As we collect and use information about our customers, we may contract with vendors to assist us in processing that information. These vendors are required to maintain the confidentiality of the information and are restricted from using the information for any purpose other than helping to provide services to our customers.

Some of the information collected by North Star Traffic Service, Inc. is personal data or data which relates to an identifiable person. Examples of personal data are names, addresses, e-mail addresses, credit card numbers and telephone numbers. We never sell information to third parties that could be used to specifically identify an individual customer or group of customers. Anonymized data, with all names, addresses and other personally identifiable information removed, is sometimes shared with third parties. Finally, we do provide personal data to government agencies as required by law or regulation.

In addition to the uses of the information described in the paragraphs above, we collect telephone numbers and e-mail addresses in the event that we have to contact the shipper, or the shipment recipient, to resolve a question or provide shipment status information.

Shipment Information

Information, including personal information (name, address and phone number), provided as part of a shipping transaction represents a record of that business transaction and cannot be altered after the transaction is complete except as provided in the North Star Traffic Service, Inc. Terms and Conditions.

Although we make reasonable efforts to limit access to our facilities and vehicles to authorized personnel, we are not responsible for maintaining the confidentiality of information that is printed and placed in plain view on a package or letter.

Links to Other Sites

North Star Traffic Service, Inc. provides links to external sites as a convenience to the user. The inclusion of any link does not imply endorsement of the external site company, its web site, or the products and services it promotes and sells. North Star Traffic Service, Inc. is not responsible for the privacy practices or the content of such Web sites.

Security and Integrity of Information

We treat our data as assets that must be protected against loss and unauthorized access. We employ information security techniques to appropriately protect confidential information from unauthorized access by users inside and outside the company. Access to customer information is limited to those employees who have a legitimate business need for that information.

North Star Traffic Service, Inc. Internet sites are currently located in the United States. North Star Traffic Service, Inc. Internet sites, and their supporting systems, employ generally accepted information security techniques such as firewalls, access control procedures and cryptography to appropriately protect confidential information from unauthorized access.

Retention of Customer Information

We retain information about customers as necessary for business purposes and as required by government regulation. For example, we retain information about packages, including names and addresses, so that we can provide proof of delivery information and to process claim requests. We carefully dispose of records and delete information when retention periods expire.

The North Star Traffic Service, Inc. Web Site at

The following, indented paragraphs describe our commitment to the protection of personal information as it applies to the North Star Traffic Service, Inc. Web site at

What Information We Collect And How We Will Use It

Users can visit most areas of the North Star Traffic Service, Inc. Web site without revealing who they are or providing any information about themselves. However, some of our interactive services require that users identify themselves in order to enable the interactive function. We may ask users to provide some personal information in these situations.

My Account

Visitors to our site can, if they choose, participate in the interactive functions available at My Account. Participants are required to complete a registration form. This form includes information such as name, address, phone number and e-mail address. We use the information from the registration form to enhance our services and better meet the needs and preferences of our customers. With approval, we may also send information to registered users about UPS products, services and system changes that we think may be of interest. We allow users to choose to discontinue (opt-out) from receiving information from North Star Traffic Service, Inc. at any time by editing their Profile at


Your continued use of this site signifies your assent to the UPS Privacy Policy. We reserve the right, at our discretion, to, modify, add, or remove portions of this policy at any time. Please check this page periodically for changes.

How to Contact North Star Traffic Service, Inc.

By phone or by e-mail, we're always available to you:

North Star Traffic Service, Inc.
210 New Road, Suite 16
Linwood, NJ 08221